OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

355 ratings and 182 comments received in the last 90 days.

04 June 2025

I am very satisfied, and hope that this is the beginning of a long-term relationship between myself, BMW Lloyd Newcastle and Alex Curits

03 June 2025

Great service Knowledgeable and helpful

31 May 2025

From walking in the show room from reception to driving the car out of the building the whole team was fantastic

Response from Lloyd Newcastle Upon Tyne

Thank you for your Five Star rating, I am pleased the team looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

29 May 2025

All staff I have dealt with have been diligent and knowledgeable.

Response from Lloyd Newcastle Upon Tyne

Thankyou for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found everyone to be diligent and knowledgeable. We wish you many happy miles in your new BMW and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

29 May 2025

The centre is really well kept and is great, with everyone super friendly. Also having relevant cars on display in the showroom was great, along with the configurator which helped me decide on spec.

Response from Lloyd Newcastle Upon Tyne

Thank you for your positive feedback and Five Star rating. I am pleased you enjoyed your time in our showroom and found all of the team to be friendly. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Busienss

26 May 2025

Alex Curtis was absolutely brilliant - made me feel welcome, answered all my questions with patience and clarity, he was super friendly, supportive and i'm super grateful for all his support & advice.

Response from Lloyd Newcastle Upon Tyne

Thank you for providing us with Five Stars and rating the service provided by Alex as 10/10, I know he will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

18 May 2025

Professional, friendly......great experience.

Response from Lloyd Newcastle Upon Tyne

Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be professional and friendly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

07 May 2025

The experience was professional and smooth. Car arrived quicker than expected and Tom went out of his way to assist.

Response from Lloyd Newcastle Upon Tyne

Thank you for your Five Star rating, I am pleased your experience with us was professional and smooth with Tom going out of his way to assist you during the selection and purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

05 May 2025

Seamless transaction start to finish

Response from Lloyd Newcastle Upon Tyne

Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased your visit with us was seamless. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

05 May 2025

All went smoothly

Response from Lloyd Newcastle Upon Tyne

Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased the purchase of your new BMW went smoothly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

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16 June 2025

Because of the problems after a major service and the way those problems were dealt with. A warning light was lit up when I got home (a sensor had not be plugged back in) and it took 1 hour and a quater to deal with it when I returned my car.

15 June 2025

Staff very helpful, knowledgeable and pleasant.

14 June 2025

From start to finish you are looked after

14 June 2025

As above

13 June 2025

Nothing was too much .

13 June 2025

Very grateful for the tyre being replaced as a courtesy when a bolt was discovered while in for a fault. Suspect this occurred at the breakdown recovery company yard but the gesture was very much appreciated

11 June 2025

Customer service was exceptional, as was the work and timeliness of it.

11 June 2025

Received a text to say car was ready to collect. Arrived to collect some 40mins later, and car was mid-valet, clearly not ready. Having an autistic daughter with me, this made it very difficult and I had to leave with the car half valeted.

10 June 2025

Staff were efficient

09 June 2025

Bit didappointed that there wastroublr getting corect parts but success in end. The car has been returned todsy but i am not allowed to cdrive for 2 weeks after operation 2 days ago

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